Last updated: 8/14/2025
Refund Policy
At BizMagnets, we’re committed to delivering a smooth and value-driven experience. However, in rare cases where things don’t go as planned, we offer refunds under the following terms:
1. Eligibility for Refund
Refunds are considered only in the following cases:
Setup is delayed due to issues from BizMagnets' side.
There are technical failures arising from BizMagnets' platform or implementation.
Refunds are not applicable if the issue is due to third-party platforms (e.g., Meta, CRM tools, or external APIs).
2. Non-Refundable Components
The following items are non-refundable:
Quarterly or monthly subscription fees
One-time setup or onboarding charges
Meta messaging credits that have been used
3. Refund for Annual Plan (Subscription fee Only)
Refunds are applicable only for annual premium plan subscribers, under the following conditions:
The client must submit a written refund request at least 3 months in advance via email.
The refund will be calculated only for the unused tenure starting 3 months after the request date (i.e., we factor in the 3-month notice period).
Meta messaging credits that remain unused during the refund calculation period may also be refunded.
4. Processing Timeline
Once approved, refunds will be processed within 5 working days.
Refunds will be transferred only to the company bank account. Clients must share account details via official email.
5. Additional Conditions
Refunds are not applicable in cases where project delays are caused by the client (e.g., delayed approvals, incomplete inputs).
Refunds are not entertained once API integrations or template activations are approved and completed.
BizMagnets reserves the right to deny refund requests that do not meet the above criteria.