If You Track Assets on Excel & WhatsApp — It’s Not Asset Management. It’s Asset Mayhem.

1. What Happens Today

In asset-heavy businesses like healthcare, manufacturing, real estate, and education, one challenge comes up over and over again:

👉 Logging asset issues from remote locations.

Since assets are distributed across sites, teams default to WhatsApp and Excel. Email? Too slow. Apps? Too complex. So what happens?

• “AC not working” gets dropped in a WhatsApp group
• Excel sheet gets updated (if someone remembers)
• AMC dates are forgotten
• Issues remain unresolved — or worse, unnoticed

As Prasanna K Ram, founder of BizMagnets, says:

“In practical life, these problems happen not because people don’t care — but because they don’t have a reliable, instant way to log and report. If they had ChatOps on WhatsApp, they could’ve reported it, tracked it, or at least found why it’s still pending.”

2. Why the Old Way Fails

Manual systems create silent chaos:

• Double work
• Errors and blame games
• No audit trail
• No accountability

“Excel and WhatsApp groups may work at a small scale,” says Prasanna.
“But the moment you grow, they fail silently. People tweak data. Ownership is unclear. And no one knows what slipped through the cracks.”

3. The #1 Advantage: Instant Logging

Let’s be honest: Nobody wants to open a new app just to raise a complaint.

That’s why WhatsApp-first asset logging is a game changer.

“Once the issue is reported, it enters the system. From there, escalation, tracking, and resolution follow.
The problem isn’t tools — it’s getting that first log done reliably and instantly.”

4. Digitization ≠ Data in Excel

If you're storing your asset logs in Excel or siloed tools, that’s not digitization.

“Digitization only works when the data lands in ERP, CRM, or asset platforms that can connect to AI and analytics.
But 90% data is not enough. You need 100%. Otherwise, even the AI gives wrong insights.”

ChatOps bridges this gap — it pulls structured data from unstructured conversations and feeds your core systems.

5. What a Modern Setup Looks Like

And all this happens inside WhatsApp — the app your team already uses.

6. Customers Start with Pain, Then Scale Up

“Usually, a customer starts with their most painful workflow — maybe maintenance complaints or AMC alerts.
But once they taste what ChatOps can do, they ask — Why didn’t we create flows for approvals, escalations, tracking? That’s how it expands.”

You don’t need to roll out a system-wide change. Start with one pain point. See the result. Then scale.

7. KPIs Improve on Their Own

With manual systems, even tracking KPIs becomes hard.
With ChatOps, KPI visibility is built-in.

“The beauty of ChatOps is, once issues are structured and logged, every role has metrics.
You can finally ask: Who’s delaying? What asset breaks often? How many days did it take?
The system gives you answers — not guesses.”

8. The Future of Asset Management Is Collaborative

There’s no shortage of asset tools. The real problem?

👉 Getting your team to actually log issues into them.

That’s where ChatOps for WhatsApp shines.

“It fills the last-mile gap — magically and collaboratively.
People don’t need training. They just raise tickets on WhatsApp. That’s the future for Indian ops.”