Helpdesk on WhatsApp

BizMagnets turns WhatsApp into your full-service helpdesk — not just another chat thread.

Customers can:

Raise support tickets via WhatsApp Flows

Track ticket status

View past tickets

Rate resolution and give CSAT feedback — all without leaving WhatsApp

The BizMagnets Advantage

Auto-assignment, SLA tracking, and CSAT — built-in

AI-powered support from Day 1

BizMagnets auto-generates ticket subjects, drafts replies, and improves over time — powered by RAG-based AI using your own knowledge base.

Agents work from a powerful Web + Mobile App

No more losing track, or missed escalations

Stop asking “Who’s handling this?” — now you’ll always know.

How Athulya Runs 360° Support Using BizMagnets

Support finally runs like a system — not a group chat.

The customer sends “Hi” on WhatsApp

A ticket form opens inside WhatsApp itself

They type the issue, upload photos or documents

They get instant updates, resolution status, and a feedback survey

“It feels like using a real support app – inside WhatsApp.”

For Employees – Internal Helpdesk, Same WhatsApp

Athulya uses the same system for internal team requests too

Staff (nurses, pharmacy, admin) send a message on WhatsApp

A form opens with one additional field: "Ticket Type"

They select the department (e.g., Housekeeping, IT, Medical)

The ticket is auto-routed to the right team with the right SLA

No missed calls. No paper slips. No miscommunication.

Why BizMagnets is Built for Modern Support?

Think Zendesk or Freshdesk — But Built for WhatsApp.

Freshdesk and Zendesk were built for email — their WhatsApp integrations are bolt-ons, not native. The result? A clunky, broken experience that forces users out of flow. Wati gives you a shared inbox, but no real ticketing, SLAs, CSAT, or automation. BizMagnets is purpose-built for WhatsApp — with collaborative ticketing, SLA tracking, CSAT, and seamless support flows.