Helpdesk on WhatsApp

BizMagnets turns WhatsApp into your full-service helpdesk — not just another chat thread.

Customers can:

Raise support tickets via WhatsApp Flows

Track ticket status

View past tickets

Rate resolution and give CSAT feedback — all without leaving WhatsApp

The BizMagnets Advantage

Auto-assignment, SLA tracking, and CSAT — built-in

AI-powered support from Day 1

BizMagnets auto-generates ticket subjects, drafts replies, and improves over time — powered by RAG-based AI using your own knowledge base.

Agents work from a powerful Web + Mobile App

No more losing track, or missed escalations

Stop asking “Who’s handling this?” — now you’ll always know.

How Athulya Runs 360° Support Using BizMagnets

Support finally runs like a system — not a group chat.

The customer sends “Hi” on WhatsApp

A ticket form opens inside WhatsApp itself

They type the issue, upload photos or documents

They get instant updates, resolution status, and a feedback survey

“It feels like using a real support app – inside WhatsApp.”

For Employees – Internal Helpdesk, Same WhatsApp

Athulya uses the same system for internal team requests too

Staff (nurses, pharmacy, admin) send a message on WhatsApp

A form opens with one additional field: "Ticket Type"

They select the department (e.g., Housekeeping, IT, Medical)

The ticket is auto-routed to the right team with the right SLA

No missed calls. No paper slips. No miscommunication.

Why BizMagnets is Built for Modern Support?

The one channel that works

Freshdesk and Zendesk were built for email — their WhatsApp features feel like bolt-ons, not native. The result? Clunky workflows, broken context, and frustrated teams.

Wati gives you a shared inbox — but no real ticketing, SLAs, CSAT, or automation.

BizMagnets is purpose-built for WhatsApp — with collaborative ticketing, SLA tracking, CSAT, and seamless support flows your ops team will love.